k44 Privacy Policy

This Privacy Policy ("Policy") describes how k44 ("k44", "we", "us", "our") collects, uses, stores, and discloses personal information obtained from players and visitors who access or use the k44 Platform at https://k44.games and all associated services (collectively, the "Platform").

By registering an account, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform immediately.

k44 is committed to handling personal data responsibly. We collect only what is necessary to operate the Platform, process your transactions, verify your identity, deliver responsible gaming tools, and comply with applicable legal obligations. We do not sell personal data to third parties for their own marketing purposes.

k44 collects personal data through several channels depending on how you interact with the Platform. The categories of data we collect include:

Identity & Contact Data: Full legal name, date of birth, residential address, mobile phone number, and email address. This data is collected during registration and is required to open and maintain a k44 account.

Verification Documents: Copies of government-issued photo identification (such as a National Identity Card or passport) and proof of address documents submitted during our Know Your Customer (KYC) verification process. These documents are used solely to verify your identity and comply with our anti-money laundering obligations.

Financial & Payment Data: Details of the payment method used to deposit or withdraw funds, including the mobile wallet number associated with bKash, Nagad, Rocket, or Upay accounts. k44 does not store full card numbers or payment credentials beyond what is required for transaction processing. Payment data is handled by our certified payment processing partners.

Account & Activity Data: Username, account preferences, login history, betting and gaming activity, transaction history (deposits and withdrawals), bonus usage, and responsible gaming tool settings (such as deposit limits or self-exclusion status).

Technical & Device Data: IP address, browser type and version, operating system, device identifiers, time zone, and session duration. This data is collected automatically when you access the Platform and is used to maintain security, detect fraud, and improve Platform performance.

Communications Data: Records of correspondence between you and k44's support team, including emails, chat transcripts, and any dispute-related communications. These records are retained for quality assurance and dispute resolution purposes.

k44 processes personal data only for clearly defined and legitimate purposes. The primary purposes for which we use your data are:

• Account Creation & Management: To register your account, verify your identity, manage your account settings, and provide you with access to the Platform.
• Transaction Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay) and maintain accurate financial records.
• Legal & Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering laws, to respond to lawful requests from competent authorities, and to maintain records as required by law.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other illegal or prohibited conduct on the Platform.
• Responsible Gaming: To monitor player activity for signs of problem gambling, administer self-exclusion requests and deposit limits, and provide responsible gaming tools and interventions in accordance with our Responsible Gaming Policy.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and provide assistance through our support channels.
• Platform Improvement: To analyse usage patterns, identify technical issues, and develop and test new features. Where data is used for analytical purposes, it is aggregated and anonymised wherever possible.
• Promotional Communications: With your consent, to send you information about promotions, bonuses, and relevant platform updates. You may withdraw consent for marketing communications at any time by contacting [email protected].

k44 does not use automated profiling or algorithmic decision-making to make decisions that produce significant legal or similarly significant effects on individual players without human review.

k44 uses cookies and similar tracking technologies (collectively, "cookies") to operate the Platform effectively and to understand how players interact with it. A cookie is a small text file placed on your device when you visit a website. Cookies enable the Platform to recognise your device on subsequent visits and to maintain session state.

Essential Cookies: These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your language and currency preferences, and ensure secure page navigation. These cookies cannot be disabled without materially affecting Platform functionality.

Analytical Cookies: These cookies collect information about how visitors use the Platform, including which pages are visited most frequently, how long sessions last, and where errors occur. This data is used in aggregate form to improve the Platform and is not linked to individual identities where avoidable.

Security Cookies: These cookies assist in detecting and preventing fraudulent activity, including bot traffic and credential stuffing attacks. They form part of our platform security infrastructure.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using core Platform features. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

k44 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the following limited circumstances and only with parties who are contractually obligated to handle it securely and in accordance with applicable law:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive transaction-level data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are subject to applicable Bangladeshi financial regulations.
• Identity Verification Partners: Where we engage third-party KYC verification services to authenticate your identity documents, those partners receive the specific data required to perform the verification. They are prohibited from using this data for any purpose other than verification.
• Fraud Prevention & Security Services: We share technical and behavioural data with fraud prevention services to protect the Platform and its players from illegitimate activity.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, and Spribe receive your player ID and session data necessary to deliver game functionality. They do not receive your full identity or financial records.
• Legal & Regulatory Authorities: k44 will disclose personal data to competent government authorities, law enforcement agencies, or courts where required to do so by law, court order, or regulatory directive. Where permitted, we will notify affected players of such disclosures.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of k44's business, personal data held by k44 may be transferred to the acquiring entity. Players will be notified of any such transfer and of any changes to this Policy that result from it.

k44 implements a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers.
• Encrypted storage of sensitive data fields, including passwords (stored as salted hashes) and payment account references.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Regular security assessments and vulnerability scanning of Platform infrastructure.
• Two-factor authentication options available to players for additional account security.
• Automated monitoring systems that flag suspicious login attempts, unusual account activity, and potential data integrity issues in real time.

Despite these measures, no system connected to the internet can be guaranteed to be completely immune to security breaches. In the event of a data breach that is likely to result in a risk to your rights or interests, k44 will notify affected players promptly and take all reasonable steps to mitigate the impact.

k44 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, or as required by applicable laws and regulatory obligations. The following retention guidelines apply:

• Active Account Data: Retained for the duration of your account's active status and for a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction.
• KYC & Identity Documents: Retained for a minimum of five years following account closure or the completion of the relevant KYC process, whichever is later.
• Support Communications: Customer support correspondence is retained for up to three years from the date of the interaction, unless the matter relates to an ongoing dispute.
• Technical & Log Data: Server logs and session data are retained for up to 12 months for security and diagnostic purposes, after which they are deleted or anonymised.
• Marketing Consent Records: Records of consent for marketing communications are retained for as long as the consent is active, plus one year following withdrawal of consent.

When data is no longer required for any legitimate purpose, k44 will securely delete or anonymise it. Anonymised data (data that cannot be re-linked to an individual) may be retained indefinitely for analytical purposes.

As a k44 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request and sufficient information to identify your account.

Right of Access: You may request a copy of the personal data k44 holds about you, along with information about how it is used.

Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or completed.

Right to Erasure: In certain circumstances, you may request that k44 delete your personal data. Please note that this right is subject to our legal obligations to retain certain data under applicable law — for example, anti-money laundering record-keeping requirements may prevent us from fully erasing account and transaction records for a defined period.

Right to Restrict Processing: You may ask k44 to limit the way in which we process your personal data in specific circumstances, such as while a dispute is under investigation.

Right to Data Portability: Where technically feasible and legally appropriate, you may request a copy of your personal data in a structured, commonly used, machine-readable format.

Right to Object: You may object to k44 processing your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your rights and interests outweigh those interests.

k44 will respond to valid data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by up to a further 60 days, in which case we will notify you of the extension and the reason for it.

The k44 Platform is strictly intended for adults aged 21 and above. k44 does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process.

If k44 becomes aware that personal data has been collected from a person under the age of 21, that account will be suspended immediately, all associated data will be reviewed, and any funds held will be dealt with in accordance with applicable legal requirements. If you believe that a minor has registered on the Platform, please contact [email protected] immediately.

k44 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via email or a prominent notice on the Platform at least 14 days before the changes take effect. The "Last updated" date at the top of this page indicates when the most recent revision was made.

Continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should close your account and cease use of the Platform before the changes take effect.

For any questions, concerns, or requests relating to this Privacy Policy or to k44's data practices, please contact our support team. Our privacy team is available 24/7 on Bangladesh Standard Time (BST, UTC+6).

Contact: [email protected] — plain text, not a clickable link. Please include "Privacy Request" in the subject line of your message along with your account username and a description of your query.